Extra view decoder not working for 3 days after numerous calls
I've been a DSTV premium subscriber for many years. I'm also paying for 2 extra view decoders for my room and for the **** quarters. Since Saturday night the one in the room has not been working and shows an error. I've made 4 calls to the DSTV call centre and each time they trouble shoot with me spending 20 to 30 minutes of my airtime. This has happened 3 times since Sunday and each time they sat it will be escalated and resolved in 2 hours. We pay a lot of money for DSTV so why do we have to get such poor service. The last person that fielded the call said they won't promise that it will be fixed as if that is better. My wife only watches from the room as I have a baby that's only 4 months.
I've been meaning to cancel DSTV for so long there is never anything to watch but the wife has always stopped me and hopefully now I can join my many friends who have cancelled this sub standard service and never looked back.
Dear Lester Ash,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Lester Ash,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Lester Ash,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Lester Ash,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Lester Ash,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Lester Ash,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Lester Ash,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Your concern is currently being investigated by the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Lester Ash,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Your concern is currently being investigated by the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,