Extra view

I have installed an explorer and extra view,no one told me that I had to pay R98 for the installation of the extra view.Today when I arrived at home my Dstv's service was suspended.I phoned the contact centre and was helped by a lady she told me that I had to pay R98 for the extra view,so I went to Shoprite and made the payment.When I got home the same error occurred .I called the call centre again,I was assist by another consultent that adviced me I had to make a payment of R209.80 for reconnection fee.I want to know why I should make a reconnection fee when it was not my mistake that the dstv was suspended.I have never missed a payment and I dont have a problem paying the monthly service fee of R970,but I am not going to allow your mistake to cost me money.