Extra stream still not working

In the last week of September I contacted DSTV to add the recently featured “second stream” or “extra stream” to my account. I was immediately sent a link to make a prorata payment for Sept.

I couldn’t stream two devices at the same time. I couldn’t even watch catchup and stream at the same time.

I contacted them on Sun 1 Oct to fix this and followed all the prompts of logging out all devices, logging back in etc etc. I spent an hour on the chat and it still didn’t work. On Monday I phoned the contact centre who after a lot of holding confirmed my account doesn’t show as extra stream, but it has been escalated and it will work from Tuesday. Now it is Thursday and it still doesn’t work. What am I paying for?? Fix this please or refund all the extra money I paid.