extra channels nearly 23 days ago,

I am extremely disappointed with the service I’ve received recently.

I paid for extra channels nearly 23 days ago, and to this day, they have not been activated on my TV. According to your system and the DSTV app, the channels are marked as active, but on my television, there is no sign of them.

I have called several times, and each time I am advised to scan my device or channels. But at no point was I informed, during the purchase or afterward, that I would need to do this manually. How is a regular customer supposed to know that scanning is required unless clearly guided?

I expect DSTV, as a professional service provider, to deliver on services paid for without unnecessary complications. Kindly resolve this issue urgently or provide a full refund for the days I’ve paid for but not received service.