AS
Andre S
1 reviews | Active since Mar 2009
16 May 2015, 10:08
Extra Billing for Extra View ???
I have been a loyal customer of Multichoice for the past ten years , a few years ago I decided to get Xtra View<br> and have ever since been an Extra View subscriber.<br> On the 29 of March my secondary decoder had a fault and I bought a new HD decoder.<br> I call the call centre and spoke to Dumisani and told him my secondary decoder broke , I bought a new one and he must link it to my primary decoder, after running around between the two decoder checking that everything was working fine I thanked Dumisani and told him both decoders were working fine.<br> On the 21 of April I checked my account and to my surprise I have been billed for two separate subscriptions.<br> I spoke to Xoliswa and she told me that they would pass a credit and rectify my account.<br> Today is the 16 of May and my account still shows I am in arrears.<br> Please DSTV sort out my account !<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 May 2015, 15:07Hello andresm,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one our consultants and your service has been reconnected and the billing on your account explained.
We also confirm that the credit has been captured on your account the extra amount billed on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one our consultants and your service has been reconnected and the billing on your account explained.
We also confirm that the credit has been captured on your account the extra amount billed on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply18 May 2015, 15:07
Official
Hello andresm,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one our consultants and your service has been reconnected and the billing on your account explained.
We also confirm that the credit has been captured on your account the extra amount billed on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one our consultants and your service has been reconnected and the billing on your account explained.
We also confirm that the credit has been captured on your account the extra amount billed on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,