1 reviews | Active since Nov 2009
Extra amounts on my account
Good day <br> <br> Yesterday i want online and saw that extra amounts was added to my account to my knowledge there was only +- 200 outstanding but now its R596,48 talking to some call center agent this morning too explain this <br> <br> Ive epxlain her the we made the cash payment in december for this amount because it didnt go off from my pay U account now you have added this too my account.<br> <br> In december the account was suspended and we paid the outstsanding amount of 337 now there is reversals on my account as shown here <br> <br> 2016-02-15 10:49:25 AM Payments reversals R330.14<br> 2016-02-15 10:49:19 AM Payments reversals R26.67<br> <br> this was payed cash and i need this to be removed from my account this is ******* from <br> <br> best regards<br>
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your billing query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your billing query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert