KM
Kagiso M
1 reviews | Active since Mar 2020
20 Jun 2020, 02:31
Extra amount charged
I recently did a change of ownership, I was paying the account using the old customer’s details, to my surprise after the change of ownership was successful I was advised that I need to pay an additional amount of R 474.00- which was never explained to me failing which my services will be suspended- what nonsense is this?! I woke up today to find that indeed my services have been suspended and I’ve to pay an amount of 1443 to reactivate it!! I’ve been paying the account well, I sent an to help@dstv on the 10th June asking why I’ve to pay the 400 and I did not receive a response- poor customer service if I may say!!! I’m not paying that stupid amount, this is a ****
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
20 Jun 2020, 07:19Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jun 2020, 07:19
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Jun 2020, 09:58Hi Kagiso,
Kindly note that when a change of ownership is done, if there's a credit remaining in the older account that credit can be transferred to the new account. In your case, the credit can be transferred from Ms. Palesa Molefe to Ms. Kagiso Molefe, after the credit is transferred the new customer would then be advised if he/she still need to top-up.
From what we can see, Ms. Palesa Molefe's account did not have credit after the change of ownership was done.
It's for this reason that on the change of ownership email, you (Ms. Kagiso Molefe) were advised to make a payment.
Regards
DStv: Hello Peter Team
Kindly note that when a change of ownership is done, if there's a credit remaining in the older account that credit can be transferred to the new account. In your case, the credit can be transferred from Ms. Palesa Molefe to Ms. Kagiso Molefe, after the credit is transferred the new customer would then be advised if he/she still need to top-up.
From what we can see, Ms. Palesa Molefe's account did not have credit after the change of ownership was done.
It's for this reason that on the change of ownership email, you (Ms. Kagiso Molefe) were advised to make a payment.
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jun 2020, 09:58
Official
Hi Kagiso,
Kindly note that when a change of ownership is done, if there's a credit remaining in the older account that credit can be transferred to the new account. In your case, the credit can be transferred from Ms. Palesa Molefe to Ms. Kagiso Molefe, after the credit is transferred the new customer would then be advised if he/she still need to top-up.
From what we can see, Ms. Palesa Molefe's account did not have credit after the change of ownership was done.
It's for this reason that on the change of ownership email, you (Ms. Kagiso Molefe) were advised to make a payment.
Regards
DStv: Hello Peter Team
Kindly note that when a change of ownership is done, if there's a credit remaining in the older account that credit can be transferred to the new account. In your case, the credit can be transferred from Ms. Palesa Molefe to Ms. Kagiso Molefe, after the credit is transferred the new customer would then be advised if he/she still need to top-up.
From what we can see, Ms. Palesa Molefe's account did not have credit after the change of ownership was done.
It's for this reason that on the change of ownership email, you (Ms. Kagiso Molefe) were advised to make a payment.
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Jun 2020, 09:59 Hi Kagiso,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jun 2020, 09:59
Official
Hi Kagiso,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
Best regards,