Expora price lock

I bought an Explora on price lock in 2017. The warranty is only for one year. According to messages I received when I try to watch catch-up on my DSTV said that my 'hard drive is *******'. After research on the internet I found many customers which had the same problem. Many of which needed to purchase new Exploras. I did buy a new one- when I phoned to link the Explora to my account and remove the old one they informed me that due to price lock this cannot be done. I need to drive all the way to Cape Town which is an 2 hours drive to hand in my Explora for repairs. Please all customers need to be aware of this! I don't know how long this might take to 'repair', which is obvious a fault on most Exploras based on the amount of people with the same problem - but it might mean that I will have to drive twice to fetch again - the total amount more than it would have cost just to buy a new one. This is things they do not tell you when you do the price lock. I am adamant that this is the last straw and I will definitely end my DSTV account as soon as the pricelock period is over. They are expensive and overrated