Explorer upgrade frustration

On the 23rd December 2015 I called DSTV to upgrade to the new R 899 contract. I received a sms on the 24th December 2015 to advise that my order has been dispatched. I rushed home from Strand to ensure that I would be at home to accept delivery. The day passed, Christmas passed, boxing day passed, the 27th passed and the 28th passed. I called DSTV today and they advised that the order was dispatched on the 24th December and that the entire delivery and installation should take 4 days in total. I called on the dot with the tracking number and some sarcastic idiot advised that they do not do delivery on public holidays and weekends, and why would I expect delivery on public holidays or deliveries. Needless to say, 5 days have passed and I do not have the decoder and nothing has happened, beside the initiation fee which was deducted on the 23rd December 2015. Many plans and reservations had to be cancelled and altered to ensure that I was always at home these past five days. If I knew it was going to be this frustrating and that the service and attitude of the courier was going to be this bad, I would have never have upgraded...im seriously reconsidering my upgrade and membership.