Explorer Ultra

Typing this with a broken heart of the kind of service i received from Multichoice and their installer. I received my Ultra explorer last week friday, till this day and far an installer was not allocated. I have been calling them myself from monday, asking for assistance, and i never got helped. So then i was given one of the installers number nearest to my location, i therefore called him and he promised to come.

So he never did. Last day i called him was yesterday, never did he receive my number. But because i still had my installation for my previous explorer, got home and plugged everything in and it connected, but now i need that to be setup.

Im just not sure when will i get help because i need.