1 reviews | Active since Oct 2016
Explorer - The biggest mistake
<p>After having the explorer for about a month now i have experienced the worst service and interrupted viewing. I could have just as well stayed with my HD Pvr or even without a decoder and had a better viewing experience. I have had daily calls to the call center who has giving multiple reset instructions which just makes the situation worse. I have emails with settings to do which just does not work. I have heard multiple "Its a General problem" oh its working oh its not, maybe by 23:00 it will be fine. It is day 6 and it is NOT FINE. I have even asked for them to send out an installer and fix it or just take it away and leave me with my previous package as i had little to no issues. I am paying for a service which i am NOT getting. I have reference numbers with no promising outcome ahead.</p>
Dear Shanaaz Toyer
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Shanaaz Toyer
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Shanaaz Toyer
We have an update for you if your Explora has been continuously rebooting.
Our team has found a software fix, which does not involve deleting your recordings. Please just leave your decoder on the fix will be done remotely. Again, please accept our apologies for this, and we sincerely thank you for your patience.
Regards
Nesta
Best regards,
Dear Shanaaz Toyer
We have an update for you if your Explora has been continuously rebooting.
Our team has found a software fix, which does not involve deleting your recordings. Please just leave your decoder on the fix will be done remotely. Again, please accept our apologies for this, and we sincerely thank you for your patience.
Regards
Nesta
Best regards,
Thank you for the feedback,
Please could you confirm if this will also resolve the problem of the Error E48-32 which consistently appears on the screen on the explorer and the freezing on my secondary device ?
Will you be billing people for the days that this problem exists.
Thank you for the feedback,
Please could you confirm if this will also resolve the problem of the Error E48-32 which consistently appears on the screen on the explorer and the freezing on my secondary device ?
Will you be billing people for the days that this problem exists.
Dear Shanaaz Toyer
We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your calls went straight to voice messages, we managed to leave a message for you. Could you please let us know what time you will be available to allow us to escalate your problem to our technical department to give you a call back.
Regards
Nesta
Best regards,
Dear Shanaaz Toyer
We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your calls went straight to voice messages, we managed to leave a message for you. Could you please let us know what time you will be available to allow us to escalate your problem to our technical department to give you a call back.
Regards
Nesta
Best regards,
Hi
I received your voice message. Your technicians can contact me after 18:00. Please be awrae that we have gone through multiple different settings to try and get this sorted (under instruction from the service desk), which usually leaves the device worse off then before :(. If you provide me with an email address i can forward you these settings that have been tried. Alternatively i can give you the message thread number if you have access to the email server.
Regards
Shanaaz
Hi
I received your voice message. Your technicians can contact me after 18:00. Please be awrae that we have gone through multiple different settings to try and get this sorted (under instruction from the service desk), which usually leaves the device worse off then before :(. If you provide me with an email address i can forward you these settings that have been tried. Alternatively i can give you the message thread number if you have access to the email server.
Regards
Shanaaz
I did not receive a call from your technicians. I once again had to call in and was taken through a reset of settings AGIN, after which i was told that i should take in the explorer because maybe when the factory reset was done (under the service desk instruction) the unit is now problematic. SO ONCE again i am put under inconvenience....
What more are we supposed to do to try and get this matter resolved when multichoice is not prepared to get this sorted and just send out an installer to resolve the matter. My husband is now considering taking this matter down a legal route due to all the frustartion and total lack of resolution for almost a WHOLE WEE****
I did not receive a call from your technicians. I once again had to call in and was taken through a reset of settings AGIN, after which i was told that i should take in the explorer because maybe when the factory reset was done (under the service desk instruction) the unit is now problematic. SO ONCE again i am put under inconvenience....
What more are we supposed to do to try and get this matter resolved when multichoice is not prepared to get this sorted and just send out an installer to resolve the matter. My husband is now considering taking this matter down a legal route due to all the frustartion and total lack of resolution for almost a WHOLE WEE****