Explorer ****.

I responded to the Explorer offer a month ago. Had a lengthy conversation answering multiple questions, was told I qualified and the decoder would be sent to me in five days. Did not receive it and so requeried. Got a call today to say our banking details were not compatible. We have had a debit order with dstv since they came in the market with the same banking account and now it's not correct? Wanting bank statements and id copies. None of my friends have had this problem and received their decoder s in two days. After being a customer for probably 30 years, why this? I am going overseas shortly and so wanted to get this established now. Ended up telling them to cancel it. Disgusted.