Explorer R799 deal not honored By DSTV

On March 11 I sent an sms to 32444 with the required letters DPP. I got a call the next day, I answered questions, got told my call is being recorded, was asked if I could be security vetted and if I agree to the terms and conditions. I answered positively to all questions, the lady told me I will get feedback in 2 days. Two days came and went in April I called another lady attended my call saying she sees my application on the system but that none of the details were saved, so she made me answer all the questions again, asked to security vet me again, made me open an account in my name and asked me to agree to the terms and conditions and said that in2 days I would have feedback. Weeks later no response I called a third time and my call was escalated to a manager who made me follow the process a third time and then told me the deal is now gone to R849- unacceptable. I called a fourth time in April the lady who tended my call apologized for the delay and said it would be delivered the next week nothing in May and June. I then get called and told I have a judgement against me I check with trans Union and no such thing. This is pityful service delivery if you can even call it that!