VP
VERONICA P
1 reviews | Active since Jan 2018
24 Jan 2018, 17:41
Explorer pricelock
On 4 Jan 2018 i app**** for the explorer pricelock. I received an sms stating application was approved. A week later, not a word from multichoice. I phoned to query the matter and was told they needed proof of address, copy of ID and 3 months payslips which i emailed to ********** I received a response email with a ref nr: ********** stating documents have been received. On a daily basis i either phone multichoice to query and get told its pending or a consultant phones to say.... o i see you app**** for the pricelock explorer. HOW CAN WE HELP? Everyday i explain my scenario and everyday i get told it will be escalated. 20 days later and NO explorer. What i do get, is a bunch of consultants who CANNOT tell me what the hold up is or why i HAVENT received the explorer.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
25 Jan 2018, 08:17Dear VERONICA PELSER
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Jan 2018, 08:17
Official
Dear VERONICA PELSER
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
VP
VERONICA P's updateReviewer Update
25 Jan 2018, 11:22I have had this kind of response since the 4th of January 2018 from your call centre. I want this to be sorted asap. Yet if a client owes you 5cents, DSTV cuts the viewing immediately. Pathetic.
VP
VERONICA P's update25 Jan 2018, 11:22
Reviewer Update
I have had this kind of response since the 4th of January 2018 from your call centre. I want this to be sorted asap. Yet if a client owes you 5cents, DSTV cuts the viewing immediately. Pathetic.
DStv (MultiChoice)'s replyOfficial
25 Jan 2018, 14:26Good day Veronica
I apologise for the poor customer experience received.
Please understand that we have a dedicated Price Lock team who could assist and address all the concerns you have with the application. This is due to the policies and procedures governing the Price Lock contract. For this reason, most of the call centre consultants must refer the query to Price Lock for assistance.
I've checked on our records, it shows that you have been contacted. As requested, the Price Lock application has been cancelled. Once more, I apologise that your expectations were not met.
Please do contact us if you have any queries. Your feedback is important to us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply25 Jan 2018, 14:26
Official
Good day Veronica
I apologise for the poor customer experience received.
Please understand that we have a dedicated Price Lock team who could assist and address all the concerns you have with the application. This is due to the policies and procedures governing the Price Lock contract. For this reason, most of the call centre consultants must refer the query to Price Lock for assistance.
I've checked on our records, it shows that you have been contacted. As requested, the Price Lock application has been cancelled. Once more, I apologise that your expectations were not met.
Please do contact us if you have any queries. Your feedback is important to us.
Kind regards
Dinah
Best regards,
VP
VERONICA P's updateReviewer Update
25 Jan 2018, 15:35Yes it has been cancelled because your dedicated pricelock team got back to me after 3 weeks and then still couldnt help me and i was told its pending. That was on the 23rd. 19 days after everything was approved. Dstv is honestly a disgusting service provider. One would think after reading the daily complaints on Hello Peter that you would jack up your service but sadly DSTV cannot even do that. Very sad
VP
VERONICA P's update25 Jan 2018, 15:35
Reviewer Update
Yes it has been cancelled because your dedicated pricelock team got back to me after 3 weeks and then still couldnt help me and i was told its pending. That was on the 23rd. 19 days after everything was approved. Dstv is honestly a disgusting service provider. One would think after reading the daily complaints on Hello Peter that you would jack up your service but sadly DSTV cannot even do that. Very sad