Explorer nightmare

This is the second time I am using hello Peter. I did get reaction last time fro. Dstv which I am grateful for but unfortunately was told that I would be phoned back. I am still waiting for the phone call. We received an explorer on price lock, it has not been installed due to the installer not having adequate suppliers to install. The moment it was delivered we were told the explorer was activated. I immediately and said that they cannot activate it until it was installed. Dstv said that it would not be activated until it was installed. The installer would activate and on that day I should cancel my pvr. I have since then been charged for an explorer and a pvr. I happily pay for the pvr but I will not pay for the explorer until it is installed. I am happy to pay once it is installed and will then commence the 24 month contract on price lock. I have had my account for my pvr suspended over and over again only to be reactivated when I speak to a consultant as they see that the pvr is paid up. I have been phoned and told that the explorer service would be credited for. Guess what it hasn't and again my pvr is suspended. I phoned at 18.45 to be told that the pvr was paid in full and was activated and they again would ask the finance department to call me to sort out before 7pm. Guess what no phone call. 19.10 per suspended again this time when I phone they say it is suspended as everything falls under the same if number so all my products are suspended. So I buy two cars on my I'd. I pay for one and not the other and they take both away. I don't think so. So tonight we have no pvr service even though we pay for this in advance. As far as I am concerned if this matter isn't sorted out by tomorrow dstv can fetch explorer and pvr and I will not use them anymore. This is unacceptable. Expecting me to pay for a service I am.not getting. Not sure how dstv think this is Okay!!