KM
Kagiso M
1 reviews | Active since Apr 2011
03 Feb 2015, 22:03
Explorer is the worst device
I'm having so many problems with my explorer. Error codes from all directions. I even downgraded to compact because I had no box office movies and very little in catch up compared to previous months.<br> <br> If I get another error code or I don't see any movies on box office in the next month, I'm gonna downgrade to the R99 package. This is nonsense. <br> <br> I tried being patient and it doesn't seem to work.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Feb 2015, 12:12Hello Kagiso MOK,
Your service is active correct on our side. Please note that you will only see BoxOffice or Catch Up titles loading on the Premium package.
The problems you are receiving is related to either a faulty decoder or installation.
Catch Up, Box Office and even your TV guide comes through your second tuner. Your main picture comes through the first.
We advise that you first check that your satellite cables are correctly inserted into your multi switch and then into your decoder.
Once this is done, reset your device. If you still have a problem, kindly do the following to check your signal status:
Help, General information - Tuner status
If your signal strength is less than 95% or your signal quality is less than 98% then the probability is that your bad signal is dish related. Normally accredited installers offer a three to six month guarantee after they have visited your property.
We always recommend that you test your decoder and multi switch first and if all is well the agency will advise you on recommended installers to assist you further.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Kristel
Your service is active correct on our side. Please note that you will only see BoxOffice or Catch Up titles loading on the Premium package.
The problems you are receiving is related to either a faulty decoder or installation.
Catch Up, Box Office and even your TV guide comes through your second tuner. Your main picture comes through the first.
We advise that you first check that your satellite cables are correctly inserted into your multi switch and then into your decoder.
Once this is done, reset your device. If you still have a problem, kindly do the following to check your signal status:
Help, General information - Tuner status
If your signal strength is less than 95% or your signal quality is less than 98% then the probability is that your bad signal is dish related. Normally accredited installers offer a three to six month guarantee after they have visited your property.
We always recommend that you test your decoder and multi switch first and if all is well the agency will advise you on recommended installers to assist you further.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply04 Feb 2015, 12:12
Official
Hello Kagiso MOK,
Your service is active correct on our side. Please note that you will only see BoxOffice or Catch Up titles loading on the Premium package.
The problems you are receiving is related to either a faulty decoder or installation.
Catch Up, Box Office and even your TV guide comes through your second tuner. Your main picture comes through the first.
We advise that you first check that your satellite cables are correctly inserted into your multi switch and then into your decoder.
Once this is done, reset your device. If you still have a problem, kindly do the following to check your signal status:
Help, General information - Tuner status
If your signal strength is less than 95% or your signal quality is less than 98% then the probability is that your bad signal is dish related. Normally accredited installers offer a three to six month guarantee after they have visited your property.
We always recommend that you test your decoder and multi switch first and if all is well the agency will advise you on recommended installers to assist you further.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Kristel
Your service is active correct on our side. Please note that you will only see BoxOffice or Catch Up titles loading on the Premium package.
The problems you are receiving is related to either a faulty decoder or installation.
Catch Up, Box Office and even your TV guide comes through your second tuner. Your main picture comes through the first.
We advise that you first check that your satellite cables are correctly inserted into your multi switch and then into your decoder.
Once this is done, reset your device. If you still have a problem, kindly do the following to check your signal status:
Help, General information - Tuner status
If your signal strength is less than 95% or your signal quality is less than 98% then the probability is that your bad signal is dish related. Normally accredited installers offer a three to six month guarantee after they have visited your property.
We always recommend that you test your decoder and multi switch first and if all is well the agency will advise you on recommended installers to assist you further.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Kristel
Best regards,