1 reviews | Active since Nov 2014
Explorer is an unreliable product
I bought an explorer 4 years ago in 2012. Then 2 years later in 2014 the harddrive stopped working and I had to go queue at the Costumer service center who said the warranty is only 1 yr so I had to pay about R400 for a refurbished one and trade in the broken one. About 2 years later now in 2016, guess what, the hard drive for that one is now also acting up so I had to make time again to go to their service center and pay another R600 for ANOTHER refurbished decoder. Total piece of C%$p. how can I have to replace a decoder every 2 years?? DSTV is totally unconcerned and their customer service center has NO complaints department on site. They said I had to spend my airtime to call a number to complaint about this stupid device. So now I have spend R3500 on that decoder. Not to mention the R800 i pay every month for my 2 accounts. And insurance for that decode is priced at an amount that equals buying a refurbished decoder every 12 months so there is no point getting that insurance! such a *******. Rampant profiteering because of lack of competition
It is with regret that we learn of the frustration and inconvenience you have experienced with Explora decoders. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes
In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your Explora decoder was swapped and is currently working. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with Explora decoders. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes
In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your Explora decoder was swapped and is currently working. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Nesta