Explorer Installation Gone Wrong

On 1 December I had to replace my PVR with an Explorer due to the signal and the fact that the PVR going obsolete. I went to the accredited Multichoice agent in Ermelo. During the installation the Technician broke the Optic fibre cable off in the socket hence damaging the socket, he apologized that he broke the cable and said that we have to just buy another one at Pick 'n Pay, which we did only to find that the socket was damaged inside the TV. I have had several problems with the set up, the technician keeps saying we do not need the cable. I cannot use my system as it was intended and after I filled in the survey Multichoice called and said they will get back to me on the problem. I paid R2000 just to be more frustrated. To date I have received nothing. I have been a customer for DSTV/Multichoice since 2002. Terrible service.