Explorer drama disconnection

<p>I am very disappointed with the poor service I am receiving from multi choice. It seems that that really like taking people for granted. I have to call them every time to remind them how to do their job. Firstly they failed to debit my explore account on time as discussed and they never even contacted me regarding the so called Un paids. I gave them an instruction to debit my account on the 20th of each month and they failed to do so. The first debit went through on the wrong date not as we arranged. From then they failed again to debit my account. I am a very respected client at my bank and my account is always in credit. No record of unpaid(s) or excess on my current account. To my surprise this month a very rude consultant said to me my services were disconnected because of debit returned unpaid. it is not my duty to call multi choice to remind them that they have to debit. To top it all my services are forever disconnect even if I paid my subscription on time. I have to call them, waist my air time on their time waiting voice prompt receiver. they do not even reimburse me for my waisted channel viewing. This is really incompetence on their side. I paid for my services and even rectified the outstanding fees and they still disconnected.</p>