EXPLORER DPP DEAL CUSTOMER CARE

When applying for the DPP deal, I asked the agent to advise on the difference between the R849 and R899 deal, then querying how I am supposed to know if I had the correct dish and smart LNB. She said that I probably didn't. as it was for the Explorer. I took the R899 deal based on this. Upon installation, I was informed that I had all the necessary hardware already. I called the call centre a day later- Sun 14 Feb- to explain that I had been given misleading information and would like to be moved to the R849 deal as a result. I was told that this was escalated to the relevant department and that they would call me back by Tues latest. On Mon evening I called to follow up on VOD issue and addressed the DPP issue again. I was advised that it was escalated again, this time by supervisor. I still heard nothing. I called again on Tues and was told I would be called by 12pm the next day re: DPP. I was not. Visited the customer centre on Wednesday, raised the issue again and I was again assured i would be contacted and I have yet to be. I am beyond frustrated by this service and lack of interest by MC.