Explorer devices which need to be replaced 3 times in less than 2 years

As a costumer who has been with Multichoice for 13 years and paying my account via a debit order I am very disappointed at the treatment we get from this service provider . To be specific in 2022 somebody called to offer me a new contract as I was using the explorer by them , I clearly answered not interested, before the end of that day my programs started not to work. I assumed it was a coincidence, I bought a new explorer & we proceeded. 2023 same time of the year another sales person calls offers me Wht I don’t need and immediately after dat our explorer is non- functional I still bought a new one and even highlighted to the person who was assisting me that if this is a marketing strategy you guys are really wrong to interfere with programs that we have paid for simply because you want to sell your new explorers.

As I speak this week I got a call selling me an explorer as I speak my device is not working call center suggested that I should come in to buy a new one. This 3 explorers in less than 2 years. This is truly unacceptable.

If you guys donot want our service kindly state it clear so tht we close accounts in your shops. And proceed with selling explorers and leave us alone.