Explorer Contract Application

On 8th February I started the process of applying for the new Explorer with 24month contract. The offer expires on 31 March (tomorrow) and apart from many many calls, and assurances I am no closer to doing business with Multichoice than I was more than 6 weeks ago. No one honours their promises, no one calls back, no one returns emails. Each call centre consultant says they'll 'escalate' the problem. That word should be banned from call centres 'cos it's meaningless! I am begging Multichoice to do business with me but they are too ***********. <br> Finally today I received a reference number, but I'm not getting excited - I've been disappointed too often. <br> Also, the call centre 'rate my service' refers to the consultant that you speak to at that time. I cannot rate someone badly because the actually business is poor. Where are the questions about whether your matter has been dealt with overall (only about whether that consultant dealt with you courteously). I'm beside myself with frustration.<br> Ref number given ***-C1