Explorer

We recently phoned in to get an explorer on price lock. The explorer was delivered but no one was able to install due to lack of smart lnb. Immediantly after delivery, we were sent an sms to say our explorer has been activated. I phoned dstv within an hour to say they cannot activate the explorer as it hasn't been installed. I was told no problem the explorer and the contract for it would only be activated after installation. I must then cancel my residential pvr and I would be charged pro rata for the explorer plus a month in advance BUT ONLY FROM ACTIVATION. I informed dstv that I wouldn't pay for the explorer service until it was installed as I wast getting an explorer service from dstv. I would happily pay for the pvr until it was cancelled by myself! Since then we have been double charged for two explorers and the pvr. We have reversed two debit orders taken off our account in Dec and Jan for double fees. We reversed the debit orders on advice from the dstv call center. I was told that the credit would be issued by the accounts department and they would escalate the query! Since December our service on the pvr has been suspended on a weekly or sometimes daily basis even though the pvr amount has been paid manually at Spar when due. I phone dstv twice a week or even sometimes twice a day to get the service of the pvr restored and although this is taken care of immediately, time wasted on the phone and the cost of phone calls is a problem. Every time I phone the consultant says they see the problem re activate the pvr and escalate the problem to the accounts department. Dstv cancelled our debit order with no communications and then phoned us to ask why we cancelled the debit order. When I said they had cancelled it I was told they would phone me back - still waiting for this phone call!! This is unacceptable. We would like the explorer but will happily pay for the pvr until it is installed. Family members have recently cancelled their dstv subscription and although I defended dstv I can now see why they did it and if things aren't sorted will head the same way!