Explorer

I app**** in January for a new explorer, still have not received it. Paid and waiting since Sunday 22/02/2015 for someone to contact me. Every time I phone and ask about it, they say it would be escalated and someone will phone me back in 24 hours. Still waiting and today is 27/02/2015.... Have a problem with my box office and since Sunday also (after talking on the phone for 45 min) had a problem with my box office and the call center could not assist me, said someone will phone me in 24 hours..... Still waiting..... If Multichoice sees this, my name is Gerrit Strydom and my contact nr is ***