1 reviews | Active since Mar 2015
Explorer
Hi<br> I called dstv on the 10/03/2015 to apply for a explorer decoder on the R799pm special.<br> The lady on the phone walked me through the contract details and i excepted all the terms and conditions,<br> including changing back to a debit order system. She asked me to hold on while they did a credit check, she came back and said that my application is successful and approved. She also said that the couriers will contact me soon to arrange delivery. I am still waiting. I have called customer care numerous times with no joy. I have also sms dpp about 5 times for me to speak to the correct department. Nobody can tel me what the problem is and all of them will call me back to sort it out. Still no call and no decoder.<br> <br> Please can you help me sort this out.<br> Regards<br> Johan Byars<br> ***<br> [Email Removed]
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,