Explore promotion

Multi choice is calling customer with false information. After been offered the explore on the same package I'm on I have been having problems every weekend. I'm currently sitting with an outstanding balance on my account don't no from where, getting disconnected every week, spending money on airtym because no one calls you back, sending emails about the level of service I'm receiving for the past 4 months. Now I have to proof that the agent that called gave the wrong informations. I have repeat myself every time to different agents and different team leaders. All having different reason why this is happening on my account. Rude agent cutting the call in my ear, putting me on hold for hours, team leader that make you hold for them but don't come to the fone to assist me. Now as I'm righting this complaint my service is disconnected. It's is so frustrating to have to deal with all this when you know that you done nothing wrong. Can I just have my old setup back it was less drama and complicated because these call are based on lies then you have your whole account a mess and end up paying money which the family can't refuse. How can I change my current package from 625 to paying 825 I can't afford that. Then they added other products on the explore without my concent. Pushing my account further into arrears. I feel that I have been treated very poorly where I'm at a stage to just stop paying got viewing and only getting show max it's even cost me the amount you exploiting me. Please can my account be rectify because no one seems to know they job from team leaders to senior team leaders all got no clue. I have to resort to this manner of complaint since the emails I'm sending there is no action being made there.