Explore decoder currupt hard drive
<p>We bought a brand new Explora decoder and after 2 years we got an error saying the hardware was ******* and we need to reboot. We then too the decoder to Multichoice and paid for a second hand decoder. It was been 2 months with our second decoder and we are having the same problem. We barely record on the Explora due to all our movies and series being on Catch Up. We are very frustrated that we have to go back to Multichoice and pay for another decoder!!! It's such nonsense. DSTV sort your products out we pay you ALOT of money for your services.</p>
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Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Aug 2016, 04:40Dear Kirsten
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply08 Aug 2016, 04:40
Official
Dear Kirsten
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Aug 2016, 08:08Good day Kirsten
Thank you for bring this matter to our attention.
Your concerns will be escalated to the relevant department for urgent investigation.
Once again thank you for bring this to our attention.
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply08 Aug 2016, 08:08
Official
Good day Kirsten
Thank you for bring this matter to our attention.
Your concerns will be escalated to the relevant department for urgent investigation.
Once again thank you for bring this to our attention.
Kind Regards
Rupert
Best regards,
's updateReviewer Update
08 Aug 2016, 15:19Hi there, I called the call centre today only to be told the decoder is under warranty only if we still have the receipt. We do not but purchased it from the Multichoice Randburg branch, why is there no record of this on your system? And why are these decoders giving this error after such short periods? Please assist. We have bank statements indicating the amount and date where we paid for the decoder.
's update08 Aug 2016, 15:19
Reviewer Update
Hi there, I called the call centre today only to be told the decoder is under warranty only if we still have the receipt. We do not but purchased it from the Multichoice Randburg branch, why is there no record of this on your system? And why are these decoders giving this error after such short periods? Please assist. We have bank statements indicating the amount and date where we paid for the decoder.