EXPLORA/BOX OFFICE

DSTV doesn't care about some its its Customers , i have logged my query for months regarding my Decoder and Box Office account.

When ever i call their call center i'm being told by the agents that my all my decoders are not active hence i'm paying every month. i have Explora that is is active and when i speak to their supervisor im being told that the Explora is appearing at the back end meaning agents cant access it , and i am unable to rent movies yet im paying for acess fee every month.

i have called for months and they always tell me they'll escalate my query , however still not resolved.

can someone just resolve my explira and my box office acc issues , im fraustrated at the moment because it seems like im taking to people who dont care about their customers