Explora woes

<p>So I app**** for an explora on the price lock contact. I was told the Explora would be delivered within 2-3 days which it was, I got the guys to come out and connect it which they did all in good time. So I disconnect my old service because I didnt want to get double billed and tried the connect the new explora....Thats where the problems started. </p> <p>Unfortunately for me, the wrong explora was delivered. The lady was appologetic and told me they would transfer that serial number to my name and then I would be able to watch my favourite shows again. I figured ok, its going to get solved, only to find out that they couldnt help on the weekend as the people (finance) don't work on the weekend, but that wasnt my biggest problem, I could wait. The problem was, as I was nicely told by the young lady, I would lose the warrenty on my explora because someone at DSTV sent me the wrong explora. Now please tell me, how this is my fault? Why does them fixing the error cause me to lose the warrenty? It was a brand new explora out the box, was not fiddled with, the only people who touched it where the peole who came to do the installation. </p> <p>Miss.....(original owner) who the explora belongs to is going to get a second hand explora, reason I say this is because I was told in order for me to keep warrenty was to send the explora back, which is going to result in me having to remove the dish from the wall, remove all the conncections and repackage the explora in the box. Now as its been removed from my house with all the connections, this has made the explora, in my humle opinion a second hand item. Is Miss....not going to lose warrenty of the item now? and is it fair on her to recived this item that was coninected in my house? </p> <p>But back to the issue of me losing warrenty if I keep the explora instead of sending it back to Multichoice. Why should I have this problem if I keep it? I didnt buy a second hand explora, I recieved it in good faith, from multichoice who are now telling me that becasue of their mistake I must suffer the consequesquences. </p> <p>I think thats very unfair...and I expect to get this problem sorted out instead of shunted from person to the next. </p> <p> </p> <p> </p>