Explora Wifi Connector

I purchased a Wifi connector for my explora 6 days ago. I have been unable to connect to the Internet through this device to access catch up plus. Whether the installation process is done automatically or manually. The router gets connected but not the Internet. I have been on the phone every single night since then to DSTV with no helpful assistance at all. Their connected services do not have a direct line, which means that I have to deal with a new agent every time I call and re-explain the entire process all over again and go through the entire check list every single night resulting in the same negative outcome as the night before. This is not an ISP issue, as I have called them as well and they have confirmed that everything seems fine from their side. <br> <br> Surely, I cannot be the first customer to experience this issue? If a call is logged without being resolved, surely I would get a call back on a resolution? This issue has still not been resolved......