explora was not insured as per phone call

I purchased a dstv explora and phoned the call centre to connect etc and asked them to insure it. The consultant told me they will transfer the insurance onto the explora and cancel the pvr. Today my explora packed up I find out over the phone that my pvr is insured not the explora . Had to pay R600 to sort my explora out because of the call centres negligence. The consultant apologises and reminds me of my monthly bill which is a debit order that always goes through on time. Dont know what to do? I have been paying the insurance thinking its for my explora for a year now.