SS
Shane S
1 reviews | Active since May 2011
25 Mar 2018, 08:27
Explora "Upgrade" - don't do it
I was forced into taking the Explora 2 as a replacement for the dualview Decoder (I have the pvr as well). The Explora 2 initially worked however it would give an E48-32 (no signal) every time I tried to switch it on. I have to reboot in order to get it to work. Now it does not work at all. I have rebooted it more than 10 times already. Still receiving E48-32. The installer has been back to check the installation. Why do they use this type of technology if it does not work? It just leaves us frustrated and not knowing what alternative we have.
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
26 Mar 2018, 09:11Dear Shane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Mar 2018, 09:11
Official
Dear Shane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Mar 2018, 14:18Good day Shane
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you to assist with your technical problem without any success.
Should the problem persist, please have your decoder tested at your nearest MultiChoice Agency or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Mar 2018, 14:18
Official
Good day Shane
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you to assist with your technical problem without any success.
Should the problem persist, please have your decoder tested at your nearest MultiChoice Agency or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
SS
Shane S's updateReviewer Update
26 Mar 2018, 14:42How did they try to contact me?
SS
Shane S's update26 Mar 2018, 14:42
Reviewer Update
How did they try to contact me?