1 reviews | Active since Sept 2017
Explora Updates Nigthmare ( More than R450 spent on contacting the call centre)
Have problem with the catch up & box office function not working/updating on our DSTV Explora. Phoned the call centre almost everyday since 01/09/2017 (the day I got the new price lock contract) with each session exceeding an hour, without any success. I have been given numerous excuses by the *********** call centre agents, I have been told to reset the decoder wait 48hrs / call my installer all solutions resulting in disappointments.
My old explora decoder works was working and is still working well, now as a secondary decoder, so it cant be an issue of signal. I work a lot,so I basically survive on Catchup, its been almost two weeks of disappointment.
Makes one wonder for what do we pay the monthly subscription of R800 plus
Dear Tshegofatso
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv Hello Peter team
Dear Tshegofatso
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv Hello Peter team
Good day Tshegofatso
Please accept our sincerest apologies for the inconvenience this has caused.
I have been trying to get hold of you on the number linked to this profile to no avail.
Please send us an alternative number / advise on the time suitable for you to be called.
We'll get the Tech team to contact you and assist further in this regard.
Thank you
Girly
Good day Tshegofatso
Please accept our sincerest apologies for the inconvenience this has caused.
I have been trying to get hold of you on the number linked to this profile to no avail.
Please send us an alternative number / advise on the time suitable for you to be called.
We'll get the Tech team to contact you and assist further in this regard.
Thank you
Girly