MC
Michael C
1 reviews | Active since Mar 2009
15 Dec 2015, 01:50
Explora Update Bug
Since the recent firmware upgrade to the DStv Explora (sign date 14/11/2015), if you press pause when watching a recording, the back button on the remote no longer clears the round status/time indicator at the top right hand corner of the screen. It now just stays there forever.<br> <br> Currently the only way to clear it, is to press info, and then the back button. If you press the TV button, it obviously stops you watching the recording and takes you back to live TV.<br> <br> Note: I said \when watching a recording". I can understand this feature when pausing live TV"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Dec 2015, 09:31Hello Quicksiilver,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply16 Dec 2015, 09:31
Official
Hello Quicksiilver,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,