Explora ULTRA - Faulty Installation from DSTV

I love DSTV and is a proud supporter of this company and have never had problems before, until I was harassed by various companies on a daily basis for over 6 months to purchase and install the new Explora ULTRA. I finally gave in and agreed to have the Explora ULTRA installed. Two weeks after the installation was done I kept on getting an error message. I have phoned DSTV various times since the 18th of Feb 2023 to ask for assistance in this matter. I was told as it is still under guarantee / warrantee, that DSTV will send a technician out to my home to correct the error. In the interim I got someone out to test if the Explora ULTRA box is faulty on my own expense. The technician confirmed it is not faulty, but the problem lies with the installation. After numerous phone calls and escalations from their side, nothing happened. I just sat for another 36:43 min on the phone (the 5th time since 18 Feb 2023 I contacted DSTV) with a consultant from DSTV with no luck. I was told to hold the line so that he can write an email to his manager and that he will cc me in the email, but no response, and I held on the line for over 36 minutes. I find this utterly frustrating. I have never experienced such bad service in our country. They can not even give me the details of the technician they sent out to my house to do the installation (I was at work when they arrived). I can not keep on phoning DSTV every two weeks with empty promises and no results. I am at the point where I would rather cancel my contract with DSTV as I am paying monthly for a service I am not receiving - hence it not working. I have been a loyal and true supporter of DSTV for the last 20 years, but the service they have been providing me the last 2 months after numerous complaints are extremely disappointing.