Explora troubles

<p>My first serious gripe for 2017<br /> DStv ......... why am I not surprised?<br /> Seriously pathetic service!!!!!<br /> I was advised by DStv to take my Explora in for testing as the PVR functions were not working and I was unable to access Catch Up, Box Office or my recordings for that matter. My normal live viewing as well as Extra View was working just fine.<br /> I took the decoder into MultiChoice in N1 City where I dealt with a service rep by the name of Shane at counter 50.<br /> After obtaining my details from their system and listening to my problem, the first thing the service rep says to me is that he notices I do not have insurance on the decoder ......... so I know what is coming. Without testing my decoder he says it will cost me R700 to swop for a service stock decoder. When I questioned him about what was wrong with the decoder he said to me that he is not supposed to say so but what I was experiencing was a common problem with the Explora decoder. I rep**** by saying that how could DStv sell a product that was unreliable. He never rep****.</p> <p>He went ahead and swopped the decoder without testing it and I paid the R700. He tested the "new" decoder and as I was leaving he said that I should be able to plug the "new" decoder in and HOPEFULLY it will wor****!</p> <p>Well got home and the "new" decoder is switching off and on continuously. So I phone DStv and I am advised to return the decoder for testing ........... YOU HAVE TO BE F*CKING kidding me.</p> <p>I eventually get trought to a person in charge ........ Marvin who explains to me that the PVR functions on the decoder is something that can be reset and that my decoder should have been tested. Marvin promised to sort this matter out on my behalf and he would call me back. That was 2 and a half hours ago. Thanks Marvin I'm still waiting.</p> <p>This is the SH*T service one can expect from a company who has the monopoloy.</p> <p>DStv does not care. As long as they get your money at the end of the month you are nothing more than just another subscriber.</p> <p>I will now once again seriously start investigating Netflix, Kodi or something similar.</p> <p>I hope this gets reposted as many times as possible, It's about time that DStv listens to the people that pays their salaries. I really don't think that that is to much to ask.</p>