RM
RAE M
1 reviews | Active since Mar 2009
18 Mar 2016, 18:22
EXPLORA - TOTAL DISSATISFACTION
I recently purchased/installed an Explora (15/03). My customer number is ***5. So far my expectations have not been not met and I am confused about the the status of my account (every time I call *** to discuss my queries I only receive one voice message that my subscription is in arrears and I am never given the opportunity to speak with a consultant. Self-service on the website correctly shows my previous HDPVR account is in credit about R77 while my new Price Lock Explora account is in arrears??? the original R149 has been deducted and I assume that the monthly debit order of R899 will kick in when it's supposed to according to your requirements as the consultant would have arranged) My queries: 1.When I go into Box Office it tells me that the service is not available in my region - I live in Somerset West??? 2.It is 3 days since installation and I still have very few series and movies available - and certainly not any that I am interested in. I was under the impression that the series that I used to watch on my HDPVR's Catch Up would at least be available? And I certainly expected more choice. The email sent 16/03 with these queries remains unanswered. UNIMPRESSED!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Mar 2016, 10:44Hello signpost,
We could not get hold of you today to discuss your query telephonically.
Please accept our apology for the delayed response.
We're committed to providing you with the highest level of service. Kindly follow the steps listed below to format the hard drive from the Explora and restore your BoxOffice and Catch Up content.
Please note that you will lose recordings, reminders, personalized settings. The content that was loaded on VOD will be deleted and reloaded afresh 48-72 hours. After these hours you should be have your BoxOffice and the DStv Catch Up titles.
o Press the DSTV button from your remote control
o Scroll to the right until you get to settings
o Select system settings
o Go to reset decoder settings
o The choose reset to factory default and format the hard drive.
Should the problem persist, please contact our call centre and ask to be transferred to Xtraview department.
Regarding your billing query, we have referred this query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Kind regards
Dinah
We could not get hold of you today to discuss your query telephonically.
Please accept our apology for the delayed response.
We're committed to providing you with the highest level of service. Kindly follow the steps listed below to format the hard drive from the Explora and restore your BoxOffice and Catch Up content.
Please note that you will lose recordings, reminders, personalized settings. The content that was loaded on VOD will be deleted and reloaded afresh 48-72 hours. After these hours you should be have your BoxOffice and the DStv Catch Up titles.
o Press the DSTV button from your remote control
o Scroll to the right until you get to settings
o Select system settings
o Go to reset decoder settings
o The choose reset to factory default and format the hard drive.
Should the problem persist, please contact our call centre and ask to be transferred to Xtraview department.
Regarding your billing query, we have referred this query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Mar 2016, 10:44
Official
Hello signpost,
We could not get hold of you today to discuss your query telephonically.
Please accept our apology for the delayed response.
We're committed to providing you with the highest level of service. Kindly follow the steps listed below to format the hard drive from the Explora and restore your BoxOffice and Catch Up content.
Please note that you will lose recordings, reminders, personalized settings. The content that was loaded on VOD will be deleted and reloaded afresh 48-72 hours. After these hours you should be have your BoxOffice and the DStv Catch Up titles.
o Press the DSTV button from your remote control
o Scroll to the right until you get to settings
o Select system settings
o Go to reset decoder settings
o The choose reset to factory default and format the hard drive.
Should the problem persist, please contact our call centre and ask to be transferred to Xtraview department.
Regarding your billing query, we have referred this query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Kind regards
Dinah
We could not get hold of you today to discuss your query telephonically.
Please accept our apology for the delayed response.
We're committed to providing you with the highest level of service. Kindly follow the steps listed below to format the hard drive from the Explora and restore your BoxOffice and Catch Up content.
Please note that you will lose recordings, reminders, personalized settings. The content that was loaded on VOD will be deleted and reloaded afresh 48-72 hours. After these hours you should be have your BoxOffice and the DStv Catch Up titles.
o Press the DSTV button from your remote control
o Scroll to the right until you get to settings
o Select system settings
o Go to reset decoder settings
o The choose reset to factory default and format the hard drive.
Should the problem persist, please contact our call centre and ask to be transferred to Xtraview department.
Regarding your billing query, we have referred this query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Kind regards
Dinah
Best regards,