explora still not working

It is now since the 9 February since I let multichoice install my explora and to date it is still a nightmare Multichoice support is non existent and they do not fix the problem Their attitude is that it is not their problem I have to date have the same error code which is "no signal" error code and my decoder keeps going into a reboot cycle by itself I have to reboot the system twice a day just to try and have some viewing if I am lucky to have a picture I have phoned on numerous occasion for support but yes is a just damn circus and a joke but they keep on getting their money and have threatened me twice that if I stop payment they will sue me I have now seriously considering to sue them for their lies and "*****ing" my money They are just one *****ed up organisation Is their maybe some living creature at Multichoice that knows their job have a backbone,IQ or maybe ***** to assist