Explora special seems to not exist!

On Saturday 5 December 2015 I received a phone call from Multichoice, after I sent an sms with the words DPP, to apply for the Explora special of R899 pm for 24 months.The consultant was helpful and competent in explaining the process and after a 30 min conversation, I was approved for the special, with the first Debit order to go off on the 7th of Dec.Apparently the first debit order needs to go off before I would receive the Explora decoder via courier within 7days and then I could arrange installation. It is today the 18th and still no debit order has gone off and still I don't have an explora.I made a follow up on Tuesday 15 Dec and was promised a call back from \someone"within an an hour or 2. I am still waiting. This is a poor reflection of the service from DSTV/Multichoice. I have been a loyal customer for almost 10years and pay my subscription every month without delay....why do I need to wait this long"