1 reviews | Active since Feb 2015
Explora signal probblem
<p>I got an Explora decoder last month and i have taken it to multichoice centres twice already because its constantly loosing signal and i can no longer enjoy watching tv, at times i cant even change channels. I am so disgusted with this decoder considering that i am paying for it every month and i get no joy from using it.</p>
Dear Bonny
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Bonny
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Bonny
Please accept our sincere apologies for the disruption in service.
We were experiencing problems with rebooting Explora's, our engineering teams worked day and night to find a better solution and made a breakthrough late on the 11th of October. All you have to do is leave your Explora decoder on so it can receive the software fix. However if you still experiencing problems please follow the below steps :
Reboot decoder while holding the p+ button on the front panel.
Decoder will display “code”
Press buttons in this sequence P-, P-,P-,P+
Decoder will display “dl st”
Press the P+ button to confirm
The decoder will go through the upgrade process. Do not interrupt the upgrade.
Regards
Elna
Best regards,
Dear Bonny
Please accept our sincere apologies for the disruption in service.
We were experiencing problems with rebooting Explora's, our engineering teams worked day and night to find a better solution and made a breakthrough late on the 11th of October. All you have to do is leave your Explora decoder on so it can receive the software fix. However if you still experiencing problems please follow the below steps :
Reboot decoder while holding the p+ button on the front panel.
Decoder will display “code”
Press buttons in this sequence P-, P-,P-,P+
Decoder will display “dl st”
Press the P+ button to confirm
The decoder will go through the upgrade process. Do not interrupt the upgrade.
Regards
Elna
Best regards,