Explora Service

Since the 28th November 2017 when our DSTV Explora price lock was approved i have been struggling with service from the offices of DSTV, we were approved two decoders , the first decoder was delivered the 30th of November the 2nd decoder the 5th of December, since tuesday i have been contacting the ********** number for the offices to send me an installer, there was no voucher in any of the boxes, i phoned tuesday, wednesday, thursday and friday (today) asking them why no one returns my call and every day i have to put up a fight why an installer is not allocated as promised it would be the next day. which was the 6th, I was even told on wednesday to call field services and ask them to send me an installer which is not my duty . Up to now no installer , i just had to contact DSTV Harties and get my own installer and pay the bill myself. and pay for a smart LNB which DSTV is suppose to arrange with the installer, I want my funds paid for privately reimbursed by DSTV. Their service is no good and no one at the call centre is reliable enough to get a manager to call me back