1 reviews | Active since Jun 2012
Explora sent without switch & being double billed
This is a continuation of my complaint from a month ago and nothing has been sorted out yet!!<br> It has been 2 weeks since an updated response from Multichoice and DPP has not contacted me as yet. I am still waiting a final response on the fault / incorrect dispatch. I have since called 4 times without success and am still waiting someone to call me to reverse the double debits as my explora is not even connected but I am being debited for it. This is pathetic that Multichoice DSTv sends me, a paying customer the wrong contents so I cant connect the explora BUT already debits me for something that I am not even using. Multichoice / DSTv you are just as useless as our government. <br> I am waiting a call! Call me and sort out your pathetic service ASAP!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that you were contacted by our DPP department with regards to your complain. Please be advised that we are experiencing high contact volumes. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that you were contacted by our DPP department with regards to your complain. Please be advised that we are experiencing high contact volumes. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,