Explora ****!!!!!

I've app**** for the explora deal and after my application has been approved on 11 March 2016, I still haven't received my explora. I've been phoning Multichoice about this deal a 1000 times, but nobody can tell what the problem is and when will I receive my explora. I've asked them a few times is this a **** because there is no progress, but, everyone assure me that this is a real deal. I left 1000's of messages for the managers and supervisors there to call me back but with no success! How professional is it to tell a client, who wants to know when and what, " oh I don't know!" Multichoice ,all I can say about the people working for the company, pathetic! Let's see how long am I going to wait for my explora.