EXPLORA *******

After signing up for the \Explora R 899.00 no increase for two years\" deal in February, I had my Explora connected on the 18/02/2016 When I phoned the call centre at about 9:30 am I instructed them to activate my explora and twice instructed them to discontinue my PVR (it wouldn't make sense to have both running - check your recordings). First thing I get debited for R 300 + (help yourself to my account why don't you) to cover the balance of the month, assuring me that the balance of the unused month for the PVR (amounting to about the same) would be credited to my account ..... well that never happened ...... then to add insult to injury they debited my account for over R 1300 end February. After spending nearly 1.5 hours of my airtime to their call centre they agreed that the mistake was indeed theirs (again check your call recordings) and it would take about 10 days to refund the money (doesn't take them 10 to hit your account for it) ...... well not only did my money not get refunded now on the 1st of April THEY DID IT AGAIN ..... I really would like to know how this is going to be taken care of without me spending a fortune on cell phone costs ...... anticipation !!!!"