NR
Netta R
1 reviews | Active since Aug 2016
22 Aug 2016, 18:24
Explora remote
<p>I have had issues with my Explora remote that keeps on taking control of the secondary remote. I need to reset the settings weekly. I have update the settings last night and now the explora remote duplicates every command. When I press "1", it then picks up "11". When I move the cursor right or up or down it moves two sport. I phoned DSTV call centre last night and they were not able to assist me. They told me that the matter will be escalated. The consultant told me that they will phone me today after 16:00. At 20:00 I was still waiting for their call. I phoned the call centre again and the consultant told me that he will escalate the matter. Apparently the SLA for escalations is 2hours, but I am still waiting.</p> <p>It seems like there are other users that have the same problem. Can somebody please assist? We can't use the remote for anything, as it duplicates the command. </p>
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Aug 2016, 04:27Dear Netta Rademeyer
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply23 Aug 2016, 04:27
Official
Dear Netta Rademeyer
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Aug 2016, 07:14Dear Netta Rademeyer
We tried to contact you today but could not reach you.
There might be a possible fault with your remote control. If all the necessary trouble shooting is exhausted from the call centre. You may need to buy a new remote control.
Alternatively, you can take your decoder and remote control for testing at the nearest MultiChoice branch or agency. Our technical team will inspect both devices and provide you with the relevant feedback.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply23 Aug 2016, 07:14
Official
Dear Netta Rademeyer
We tried to contact you today but could not reach you.
There might be a possible fault with your remote control. If all the necessary trouble shooting is exhausted from the call centre. You may need to buy a new remote control.
Alternatively, you can take your decoder and remote control for testing at the nearest MultiChoice branch or agency. Our technical team will inspect both devices and provide you with the relevant feedback.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,