DM
DAVID M
1 reviews | Active since Aug 2015
12 Oct 2016, 10:38
Explora rebooting itself
<p>Hi. Kindly note that my Explora has been rebooting itself every 4-5 mnts since sunday the 9th Oct. Is there any way to resolve this by myself or it's still a general problem for all explora users as i was told? My question to Dstv is, are you going to refund me for all those days i could not watch my favourite channels in peace? I think you should because if i were to skip my monthly premium, you would disconnect my smartcard until i make a payment and also charge me a re-connection fee. So please, do the right thing and fix this mess and refund me since i am paying to watch dstv channels.</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Oct 2016, 11:15Dear David
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply12 Oct 2016, 11:15
Official
Dear David
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Oct 2016, 13:31Good day David
Thank you for your honest feedback regarding our service and please accept our sincerest apology.
We are aware of the technical issue that is pending, our technical team is currently working on resolving this matter. In the meantime, please follow the steps listed below to restore your service. Kindly note that with this fix you will lose all your recordings.
Your Catch Up and BoxOffice titles will need to load again (this could take 2-3 days) and you’ll also need to reset your scheduled recordings.
Please follow these steps, if your DStv Explora is constantly rebooting. Option 1: Reformat Instructions - How to format your DStv Explora’s hard drive. Your Catch Up and BoxOffice titles will load again (this could take 2-3 days) and you’ll also need to reset your scheduled recordings.
Option 1: Reformat Instructions - How to format your DStv Explora’s hard drive:
Hold the POWER button on your decoder down, till the front panel shows a blank screen
2. Then hold down the P+ button, until CODE appears on the front panel.
3. Then press: P- (0 will appear on the front panel)
4. Then press P+ (01 will appear on the front panel)
5. Then P- again (010 will appear on the screen)
6. Then P+ again (0101 will appear on the screen)
7. A blinking HDDF will appear on the front panel of your Explora
8. Then press P+ to confirm (hold down for 5 seconds)
9. Do not interrupt the process until you see PASS displayed on the front panel
10. LOAD will appear on the front panel. Please wait for the process to complete which will take a few minutes
11. You’ll know it is done when your pictures starts playing again
12. Please check your playlist – if is blank, then the formatting was successful. If it is not, then you need to do the steps again.
13. If successful, please remember that it will take at least 48-72 hours for your BoxOffice focus and Catch Up to populate again. Don’t forget to set your recordings.
As we pride ourselves to deliver excellent service, the main focus is to restore your service and we will continuously update our customers with the way forward regarding this inconvenience.
Please feel free to contact us should you require any further assistance.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Oct 2016, 13:31
Official
Good day David
Thank you for your honest feedback regarding our service and please accept our sincerest apology.
We are aware of the technical issue that is pending, our technical team is currently working on resolving this matter. In the meantime, please follow the steps listed below to restore your service. Kindly note that with this fix you will lose all your recordings.
Your Catch Up and BoxOffice titles will need to load again (this could take 2-3 days) and you’ll also need to reset your scheduled recordings.
Please follow these steps, if your DStv Explora is constantly rebooting. Option 1: Reformat Instructions - How to format your DStv Explora’s hard drive. Your Catch Up and BoxOffice titles will load again (this could take 2-3 days) and you’ll also need to reset your scheduled recordings.
Option 1: Reformat Instructions - How to format your DStv Explora’s hard drive:
Hold the POWER button on your decoder down, till the front panel shows a blank screen
2. Then hold down the P+ button, until CODE appears on the front panel.
3. Then press: P- (0 will appear on the front panel)
4. Then press P+ (01 will appear on the front panel)
5. Then P- again (010 will appear on the screen)
6. Then P+ again (0101 will appear on the screen)
7. A blinking HDDF will appear on the front panel of your Explora
8. Then press P+ to confirm (hold down for 5 seconds)
9. Do not interrupt the process until you see PASS displayed on the front panel
10. LOAD will appear on the front panel. Please wait for the process to complete which will take a few minutes
11. You’ll know it is done when your pictures starts playing again
12. Please check your playlist – if is blank, then the formatting was successful. If it is not, then you need to do the steps again.
13. If successful, please remember that it will take at least 48-72 hours for your BoxOffice focus and Catch Up to populate again. Don’t forget to set your recordings.
As we pride ourselves to deliver excellent service, the main focus is to restore your service and we will continuously update our customers with the way forward regarding this inconvenience.
Please feel free to contact us should you require any further assistance.
Best regards
Dinah
Best regards,