Explora Rebooting
<p>My decoder has been rebooting since Saturday 2016-10-08 every 3min and everytime I phone into the dstv call centre is that "this is a nation wide problem, our technicians are working on it" . Most ppl I have asked r they experiencing the same problem with their explora have said no so r the agents lying 2 me?Does it really take this long to sort out the problem? And if so are we going to be compensated for being inconvenienced?</p>
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DStv (MultiChoice)'s replyOfficial
11 Oct 2016, 07:11Dear Irwin du Pont
DStv Explora decoders rebooting resolution
If you’re experiencing continuous reboots on your Explora, we have a fix for you. Your Explora hard drive needs to be formatted – below are the steps you need to follow.
Please note that you will lose all existing recordings, and your Catch Up and BoxOffice titles will have to load again. You’ll also need to reset all your scheduled recordings.
Please accept our apologies for this experience – we’re working on addressing the root cause.
DStv Explora hard drive format
1. Hold the POWER button on your remote down, till the front panel shows a blank screen
2. Then hold down the P+ button, until CODE appears on the front panel
3. Then press: P- (0 will appear on the front panel)
4. Then press P+ (01 will appear on the front panel)
5. Then P- again (010 will appear on the screen)
6. Then P+ again (0101 will appear on the screen)
7. A blinking HDDF will appear on the front panel of your Explora
8. Then press P+ to confirm (hold down for 5 seconds)
9. Do not interrupt the process until you see PASS displayed on the front panel
10. LOAD will appear on the front panel. Please wait for the process to complete which will take a few minutes
11. You’ll know it is done when your pictures starts playing again
12. Please check your playlist – if is is blank, then the formatting was successful. If it is not, then you need to do the steps again.
13. If successful, please remember that it will take at least 48-72 hours for your BoxOffice and Catch Up to populate again. Don’t forget to set your recordings again.
14. Enjoy your viewing
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply11 Oct 2016, 07:11
Official
Dear Irwin du Pont
DStv Explora decoders rebooting resolution
If you’re experiencing continuous reboots on your Explora, we have a fix for you. Your Explora hard drive needs to be formatted – below are the steps you need to follow.
Please note that you will lose all existing recordings, and your Catch Up and BoxOffice titles will have to load again. You’ll also need to reset all your scheduled recordings.
Please accept our apologies for this experience – we’re working on addressing the root cause.
DStv Explora hard drive format
1. Hold the POWER button on your remote down, till the front panel shows a blank screen
2. Then hold down the P+ button, until CODE appears on the front panel
3. Then press: P- (0 will appear on the front panel)
4. Then press P+ (01 will appear on the front panel)
5. Then P- again (010 will appear on the screen)
6. Then P+ again (0101 will appear on the screen)
7. A blinking HDDF will appear on the front panel of your Explora
8. Then press P+ to confirm (hold down for 5 seconds)
9. Do not interrupt the process until you see PASS displayed on the front panel
10. LOAD will appear on the front panel. Please wait for the process to complete which will take a few minutes
11. You’ll know it is done when your pictures starts playing again
12. Please check your playlist – if is is blank, then the formatting was successful. If it is not, then you need to do the steps again.
13. If successful, please remember that it will take at least 48-72 hours for your BoxOffice and Catch Up to populate again. Don’t forget to set your recordings again.
14. Enjoy your viewing
Regards
Nesta
Best regards,