FS
Fiorentino S
1 reviews | Active since Jan 2016
14 Apr 2016, 14:36
Explora PriceLock Faulty Equipment
I Upgraded from normal PVR to Explora Price Lock in March 2016, since installing the Explora and using PVR as ExtraView BoxOffice not working.<br> Called numerous times where consultants tell me to reset reboot etc, reported on email with ref *** and explained how to reboot etc, done and still no joy. My explora also freezes continuously.<br> This is totally unacceptable, why am I paying for something that does not work !!
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Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Apr 2016, 12:41Hello TSaincic,
Reference is made to our telephonic conversation in regards to your technical problem on your Explora.
We advised that you should perform a soft wear upgrade on your decoder to resolve the problem.
I have e mail the step by step instructions to your personal e mail address on how to perform the upgrade on your decoder.
Regards
Rupert
Reference is made to our telephonic conversation in regards to your technical problem on your Explora.
We advised that you should perform a soft wear upgrade on your decoder to resolve the problem.
I have e mail the step by step instructions to your personal e mail address on how to perform the upgrade on your decoder.
Regards
Rupert
DStv (MultiChoice)'s reply15 Apr 2016, 12:41
Official
Hello TSaincic,
Reference is made to our telephonic conversation in regards to your technical problem on your Explora.
We advised that you should perform a soft wear upgrade on your decoder to resolve the problem.
I have e mail the step by step instructions to your personal e mail address on how to perform the upgrade on your decoder.
Regards
Rupert
Reference is made to our telephonic conversation in regards to your technical problem on your Explora.
We advised that you should perform a soft wear upgrade on your decoder to resolve the problem.
I have e mail the step by step instructions to your personal e mail address on how to perform the upgrade on your decoder.
Regards
Rupert
FS
Fiorentino S's updateReviewer Update
12 May 2016, 07:00I have tried everything suggested, and received an email stating that this has been elevated to senior technicians on 19 April 2016. Now 12 May 2016 with absolutely no response or attempt to resolve. I have not had these services since installation in March 2016. Poorest "SERVICE PROVIDER" after sales service I have ever seen. I want this resolved asap.
FS
Fiorentino S's update12 May 2016, 07:00
Reviewer Update
I have tried everything suggested, and received an email stating that this has been elevated to senior technicians on 19 April 2016. Now 12 May 2016 with absolutely no response or attempt to resolve. I have not had these services since installation in March 2016. Poorest "SERVICE PROVIDER" after sales service I have ever seen. I want this resolved asap.