EXPLORA Price **** Up

<p>I have been a loyal DSTV Premium subscriber for over 20 years with. As there are 2 decoders im my house I pay for all the extra service in oder to receive HD and Extraview so when I saw the DSTV Price Lock promotion offering a new Explora for R89pm its seemed a no brainer to me. That's where the nightmare started!</p> <p> </p> <p>Monday 2/1/17</p> <p>Called DSTV and spoke to operator who said he could not assit instead must get an agent to call me which will take 2 days.</p> <p> </p> <p>Wednesday 4/1/17</p> <p>Agent called at inconveniet time, asked them to call back but they never did. I called an requested an agent receveived a call the evening. During application process, I recevied an SMS saying the application had been declined and I mus call Customer Services for more details.</p> <p>I called Customer Service and they had no idea and could not give any details. Spoke to supervisor who promised to call back but never did. Called again and asked for supervisor by name, was told I could not speak to him as this was a different team. Spoke to another supervisor, who also promosed to call back but never did. Received SMS to rate service and I responded with a 1 (only cause 0 was not an option)</p> <p>Friday 6/1/17</p> <p>Sizwe from your customer retention department called due to the SMS rating, I explained the entire frustrating process and he appologised profusely and undertook to resolve the issue. After 45 miniutes he informed me the team had gone home already and I must wait until Monday. He game me an email address to send the documents to. Reluctantly and already annoyed I typed up an email is sent it off as requested, it bounced as the email supl**** by your agent is no longer in use!</p> <p>Sat 7/1/2017</p> <p>Mankge from another team called me due to Facebook post I made, he also appologise and undertook to look into the issue and have it resolved.</p> <p>Monday 9/1/2017</p> <p>I get a call from and Price Lock agent who tells me she can't process a new application for 30 days. Totally flabagasted I put down the phone. I emailed Mankge who siad he was working on it and would come back to me tomorrow.</p> <p>Tuesday 10/1/2017</p> <p>I received and email from Mankge, all it has is the original information for the declinedapplication which we all no was the issue becuase its the wrong account and a referral to ********** <p> </p> <p>The level of customer facing service is beyond incompetant, the customer journey is a complete nightmare. I wonder if you had any competition would you be so arrogant and patronising?</p> <p> </p> <p>Considering that all this is to pay you an extra R98pm, the price of a take-away pizza makes it even more laughable! </p>