Explora Price Lock - extremely poor service

<p>After countless calls, each at least 10 minutes long, our problem still hasnt been resolved. I sent FB messages and wrote posts also without any resolution. Switched from the premium package to the Explora price lock but the switc h was never made on the decoder. All the agents say is that the call has been escalated.....promised it would be sorted in 2-3 hours, then promised 24-48 hours......almost at 72 hours and still nothing has been done. Your call agents are useless....they all have a different story and excuse, then promise to call back but then dont. Seriously, take your dish back.</p>